Admissions Officer

Luova Education Group is hiring a Full time Admissions Officer role in Taguig, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon
• Tuesday: Morning, Afternoon
• Wednesday: Morning, Afternoon
• Thursday: Morning, Afternoon
• Friday: Morning, Afternoon

Responsible for assisting with inquiries regarding homeschooling as well as programs and services offered by Homeschool Global

• Act as Frontline Support in assisting customers across all touchpoints (Hub,

• Provide information about key services and personalized support and

• Track and manage leads using a CRM system, ensuring accurate and up-to-date

• Facilitate consultations and orientations, virtually or face-to-face, to help

• Equip parents to select their program and finalize their enrollment.

• Review enrollment applications of students based on the standard admissions

• Properly evaluate qualifications and document requirements of applying

• Coordinate with other teams regarding relevant admission-related concerns

• Handle the ticketing system by acknowledging and updating details that must

• Acknowledge customer complaints, provide initial resolution, and properly

• Follow-up and assist parents in submitting enrollment requirements of

• Other tasks to support initiatives and priorities of the Admissions team

Qualifications and Requirements: Educational Background:

• Bachelor’s degree in Business Administration, Sales and Marketing, Education,

or a related field Work Experience:

• At least one year of experience in business administration, sales and

• At least one of experience with enrollment processes specifically in

reviewing enrollment requirements (qualifications and documents) Technical Skills:

• Proficient in using CRM systems, ticketing platforms, and other

• Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and

Google Workspace tools. Additional Requirements:

• Strong interpersonal and communication skills, both verbal and written.
• Ability to handle inquiries and concerns professionally and empathetically.
• Adept at resolving customer issues and following escalation protocols as

• Exceptional attention to detail and accuracy in managing records,

• Proven ability to prioritize tasks and meet deadlines in a fast-paced

• Analytical mindset with the ability to evaluate complex situations and

propose effective solutions. Additional Note:

• Hybrid Set-up

Job Type: Full-time Benefits:

• Hybrid Set-up
• Flextime
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Experience:

• Customer service: 1 year (Preferred)
• Admissions Officer: 1 year (Preferred)
• Sales: 1 year (Preferred)