Customer service assistant
Quezon City
Job Description
Posted on 28 July 2025
Mandarin Customer Service Representative
This Mandarin Customer Service Representative position presents an exciting opportunity for candidates to take on a role that is heavily oriented towards customer service. The role entails ensuring that customers’ phone calls are responded to in a prompt manner and solutions provided are tailored specifically towards the need.These essential factors are critical in enhancing a customer’s inclination to conduct business with us. Incumbents of this role incrementally add value to both the customer and to our business in every interaction that’s done with exceptional customer care and effective proactive solutions.
The role also involves responsibilities of evaluating and analyzing customer account information and ensuring that accuracy and confidentiality are prioritized in every step of the way.
Responsibilities:- Works in a fast-paced, structured call center environment
- Delivers extraordinary customer care by responding to customer questions concerning their accounts
- Grows and nurtures customer relationships on each and every call that result in measurable customer value
- Documents necessary account information and offer solutions that benefit the customer
- Maintains acceptable performance standards, including effectiveness, efficiency and quality.
- Upholds the client policies (call handing, password, security, systems, and confidentiality etc)
- Supports and adheres to company policies, requirements, and expectations
- Maintains regular and consistent attendance and punctuality
Qualifications/Requirements
Requirements:
- Must be fluent in speaking both Mandarin and English
- Must have at least 6 months call center experience
- Amenable to work in fixed graveyard shift schedule
- Must be amenable to work in VXI QC Bridgetowne, onsite
- For foreign nationals - must have eligibility to work in the Philippines
Work location
QUEZON CITY, NCR, SECOND DISTRICT
Remarks
No additional remarks
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