Q2C Professional - Korean (Eastwood Quezon City) - Manila

Job description

Summary: In this role, you'll work within Quote to Cash Team, where we provide sales support to our clients. Enabling IBM and IBMers to win by providing valuable end-to-end sales support and cash collection, innovating and simplifying how we do work to deliver with speed and quality, and constantly improving our skills to adapt to the needs of the future.

Duties and Responsibilities:

• Will perform transactional tasks depending on the requirement of the accounts
• Will analyze and understand contractual obligations and billing requirements for accounts supported
• Required to manage multiple contracts/billings and to prioritize workload based on complexity, urgency, and business impact
• Liaises with different Q2C and aligned functions (i.e. Techline, Finance, Project Mgrs, Delivery) to complete deliverables
• Update/create process documents and training materials
• Perform deep dive analysis for every escalation and completes action plans
• Ensures that all transactions handled are in compliance of Brand and the account's business controls and audit guidelines which includes maintenance of order and deal artefacts as well as correspondences
• Support CAS and audit requirements as needed
• Serve as back up resource for other fulfillment activities as required.
• Create Root Cause Analysis (RCA) for any service delivery upset or misses
• Identify work process improvements and issue prevention activities.
• Perform other tasks as required
• Ability to manage and meet multiple deadlines on various concurrent projects with minimal management oversight
• Ability to develop creative solutions to new problems
• Ability to develop effective relationships with stakeholders at all levels, including those in remote locations and out of country

Requirements:

• Strong Microsoft Office skills
• Has SQL knowledge and can create queries
• Quick learner and can work with minimal supervison
• Can navigate tools and follow instructions carefully
• Excellent in Client Relationship Management
• Highly organized and excellent in time management
• Must be able speaking Korean fluently
• Must be amenable to work in a hybrid set-up