Technical Support for Healthcare Account (Relocation Package Offer)

If you thrive in a fast-paced, customer-centric environment, this is an excellent opportunity to grow your career.

• Handle inbound calls from customers and provide prompt, courteous, and knowledgeable assistance
• Troubleshoot and resolve customer issues in a timely manner
• Maintain accurate records and documentation of all customer interactions
• Identify opportunities to improve customer experience and recommend process improvements
• Collaborate with cross-functional teams to ensure seamless customer service delivery
• Stay up-to-date with product knowledge and industry trends

• 1-2 years in BPO with technical support or customer service experience (B2B experience is a plus)
• At least 6 months experience in technical support or client account management.
• Experience of troubleshooting hardware, software, network issues, or SaaS products
• High technical aptitude for troubleshooting complex issues across various platforms
• Strong critical thinking and analytical skills
• Quick comprehension of new technical concepts and updates
• Clear verbal and written communication, explaining complex concepts simply
• Calm and solution-focused in high-pressure situations
• Positive attitude and willingness to learn and grow
• Strong attention to detail and ability to prioritize tasks
• Team-oriented with a collaborative approach to resolving issues
• Ability to work with less supervision.
• Ability to work in a team environment
• Willing to work in shifting schedules
• Willing to render overtime if needed.
• Willing to work in-center.

Apply now and take the first step towards a rewarding career with us.