Admin Support Officer | Work from Home

We’re Hiring: Admin Support Officer!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Attach this together with your updated CV to become a priority applicant!

Schedule: Morning Shift

Job Description:

• To manage the day-to-day back-of-house administration functions of the business, providing a high level of support to the sales, finance and operations teams.

• Daily Consumer Sales Tasks
• Monitor, action and respond to New Driver and Driver Applications and email queues
• Enter new driver lead enquiries into CRM, and assign them to the consumer sales team
• Monitor and communicate via email with New Drivers who have created quotes in Auto-Pilot
• Enter finance applications, working between CRM and financier portals
• Prepare lease documentation, email, and respond to leaseholders
• Order fuel cards
• Daily Corporate Sales Tasks
• Monitor, action and respond to Corporate, Corporate Support and Accounts email queues
• Enter new employer lead enquiries into CRM, assign to the corporate sales team
• Update CRM with all New Employer details when a new Employer Agreement is received
• Update Catch-e with all New Employer details when a new Employer Agreement is received
• Facilitate Driver Terminations
• Periodic Admin Support Tasks
• Prepare Customer Rentals for payment in Catch-e and Bank
• Reconcile Customer Rental payments in Catch-e against the Bank
• Review and process Driver reimbursements in Catch-e and Bank
• Review, post and pay Suppliers in Catch-e and Bank
• Review and prepare invoices for payment and reconciliation
• Audit and prepare reconciliation of Driver Funds versus Bank versus Catch-e
• Prepare a Comprehensive Insurance Report for the supplier
• Review and upload fuel card and maintenance provider transactions into Catch-e
• Investigate and respond to Accounting Ageing Reports

Qualifications and requirements:

• Very good proficiency in the spoken and written English language
• Competent at using CRM systems (Microsoft CRM Dynamics is ideal, not essential)
• Competent in Microsoft Excel
• High IT literacy
• Strong attention to detail
• Systematic approach / process-driven
• Fast learner
• Self-managing
• Hard worker
• Punctual
• Experience using Xero would be a bonus but is not essential
• Must be willing to undergo a police/criminal background check

Non-negotiable skills and requirements:

• 3 years' experience in administrative, back-office, or operations support roles
• Previous exposure to sales support, finance/admin, or CRM-based environments
• Familiarity with processing applications, documentation, and client communications

Perks & Benefits (Work From Home):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**