Bilingual Game Support Representative (Korean/English)
GDEX Outsourcing Inc Pasig Full-time
Assigned Tasks:
- Handle Mobile/PC game customer service inquiries.
- Investigate detailed logs for inquiries using GM tools.
- Implement propagation and follow-up measures when issues occur.
- Create reports for assigned projects.
- Manage community activities, including announcements and comment responses.
Qualifications:
- Advanced proficiency in the Korean language.
- Language certifications, such as TOPIK, are advantageous.
- Passion for online PC and/or mobile games.
- Excellent written communication skills.
- Strong attention to detail and ability to resolve user issues effectively.
- Willingness to work onsite in Pasig City.
Preferred Qualifications:
- Effective communication skills in both Korean and English.
- Previous experience in customer, game, or player support, particularly via email and chat, is a plus but not required.
- Ability to work well in a team with minimal supervision.
- Experience with MMORPGs, RPGs, action, puzzle, and other game genres on PC and/or mobile platforms.
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