Customer service assistant
Marikina
Job Description
Posted on 17 April 2026Job Summary:
We are looking for a highly motivated and customer-oriented Customer Service Representative to join our team. This role involves handling inbound and outbound communications, both voice and non-voice, in English or other languages to support customer care, telesales, credit and collections, and remote technical support.
You will use various systems to track interactions, gather information, and troubleshoot issues, ensuring a seamless and high-quality customer experience.
Key Responsibilities:- Handle real-time inbound and outbound voice and non-voice communications across multiple platforms.
- Verify and update customer information, respond to inquiries, and resolve issues promptly and professionally.
- Provide accurate and timely information to customers, maintaining the highest standards of service.
- Document and update customer records and databases in accordance with system requirements and prescribed formats.
- Perform various transactions, including data entry, record updates, invoice and claim processing, and account verification.
- Follow up with customers to ensure satisfaction and maintain optimal service levels.
- Understand and utilize all relevant systems, programs, and procedures effectively.
- Communicate with customers to resolve account-related questions or concerns.
- Escalate unresolved issues or complaints to the appropriate channels or management.
- Maintain professionalism and tact, especially when handling escalated or sensitive interactions.
- Ensure compliance with all applicable federal and local laws, regulations, and company policies.
- Provide feedback to management regarding potential issues or areas for improvement.
- Recommend process enhancements to improve customer experience and operational efficiency.
- Perform other duties as assigned by management.
Qualifications/Requirements
Qualifications:- High school diploma or equivalent; college degree preferred.
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Proficiency in using computer systems and customer service software.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Prior experience in customer service, telesales, or technical support is an advantage.
Work location
CITY OF MARIKINA, NCR, SECOND DISTRICT
Remarks
No additional remarks
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