Operations Analyst (Business Intelligence & Application Support)

Benefits:

• 15% Night differential
• 20 Paid Time Off (PTO) per year
• Annual Appraisal
• Annual Incentive
• Hybrid Work Arrangement
• Weekends off
• HMO with FREE 2 dependents
• Group life insurance

Position Summary

We’re looking for two Operations Analysts to join our Business Intelligence and Application Support team. These roles are crucial for ensuring the smooth day-to-day support, maintenance, and enhancement of our internal reporting and analytics solutions, primarily built using Business Objects (BO), SQL, Power BI, and Squirrel.

This is a great opportunity for candidates who are passionate about data, love solving problems, and are eager to grow into more advanced development roles over time.

Job Duties and Responsibilities:

• Provide day-to-day operational support for business intelligence products and dashboards built in Squirrel, Business Objects (BO), and Power BI.
• Troubleshoot and resolve issues with reports, data sources, queries, and dashboards.
• Manage user questions, service requests, and small enhancement requests related to reporting tools and data products.
• Monitor performance and data integrity across systems; proactively identify and resolve issues.
• Collaborate with data and product teams to understand and document recurring issues or feature enhancements.
• Learn and eventually contribute to building new analytics applications and reporting products.

Qualifications:

• 2–4 years of experience in a similar Analyst or BI Support role
• Strong problem-solving skills with the ability to dive deep into data and technical issues
• Clear communication skills – both written and verbal – to handle business stakeholder interactions
• Attention to detail and a customer-service mindset
• Exposure to Squirrel or willingness to learn it
• Experience working with ticketing systems (e.g., JIRA, ServiceNow)
• Familiarity with data visualization best practices
• Experience working in Agile or iterative development/support environment

Working Conditions:

• Nightshift (9pm-6am or 10pm-7am)
• 2-3 months onsite training (WFH Afterwards)
• Fixed Weekends Off