Business Intelligence Specialist

Job Description

The Business Intelligence Specialist exists to provide a high level of customer service through direct interaction with internal customers from key account campaign by providing specialized analytical and reporting support. The Business Intelligence Specialist responds to and fulfills requests for data analysis and reporting in a timely manner and with a high degree of accuracy.

Accountabilities:

• Performs data analysis and reporting utilizing a detailed knowledge of computer systems, data analysis and database management to support the needs of sales regions.
• Collects and manipulates data as well as create, design and develop queries to analyze, track and report internal data.
• Prepares reports and recommendations and participates in the analysis and interpretation of data as appropriate.
• Identifies and shares best practices amongst all sales support.
• Proactively seeks to improve knowledge and opportunities to learn about new and existing products and services available. Utilizes this knowledge in handling customer requests to add value to customer interactions.
• Develops and support reporting and BI systems across business functions.
• Designs and develops reports and dashboards that are user-friendly, scalable across multiple teams, provide drill down capabilities, and supported by the agreed methods and tools.
• Performs advanced data hygiene checks and implement precautionary measures to ensure data quality.
• Verifies the collected data is within required quality standards.
• Plays an active role in maintenance of reports, dashboards, and databases.
• Adheres to current standards (e.g. GDPR requirements).
• Creates (wherever applicable) and maintains documentation related to data infrastructure, dashboards, reports, and analytical solutions, and stores output in appropriate repositories.
• Assists in the development of end-user training materials.
• Other duties as assigned.

Technical Competencies:

• Proficient in SQL is required
• Advanced skills in MS Excel
• Proficiency in MS Office suite and web-based applications
• Experience in Tableau is a plus
• Working knowledge in CRM platforms e.g. SFDC is nice to have but not required

Qualifications:

• Bachelor's degree holder
• Experience in a business or sales environment analyzing data, writing queries, and developing reporting solutions.
• Strong analytical skills and ability to relate information into actionable recommendations to optimize sales, marketing, and business initiatives.
• Strong oral and written communication skills.
• Proven customer service skills and strong customer focus required.
• Ability to learn various internal customer, sales tools, and related applications
• Ability to work effectively with all levels of the sales organization and develop and maintain solid working relationships with those teams to establish trust.
• Ability to take direction and work independently yet able to work in a team-driven atmosphere.
• Willing to work on fixed night shift

• Competitive package with annual increase and incentives
• Career Development Programs
• Day 1 HMO with 4 dependents (free)
• Day 1 Life and Accident Insurance
• Flexible Retirement Plan
• 24 PTO annually, 30 PTOs on 5th year
• Hybrid work setup
• IT equipment will be provided upon hire
• Our Recruitment process is 100% virtual