Customer Care Specialist (Sales Operations & Order Management)

Customer Care Specialist - Sales Operations & Order Management

Overview of the Role

DIS Tech is growing, and so is our commitment to delivering exceptional service to our customers around the world. We’re looking for someone who is not only service oriented but also curious, proactive, and ready to take on the challenges of working in a dynamic, global environment.

In this role, you’ll be a key part of the team that connects our customers with the solutions they need, supporting orders, coordinating with internal teams, and ensuring nothing falls through the cracks. You’ll work closely with colleagues and customers from different countries and time zones, so flexibility, strong communication, and a collaborative spirit are essential skills needed.

• Provide services to global customers across, EMEA, the US, Asia, and Taiwan,
• Act as a point of contact for customer requests, questions, and concerns. Ensuring that these are handled promptly and professionally.
• Coordinate across departments (Sales, Product Manager, Project Managers, and Production Operations) to ensure customer requirements are documented, understood, and communicated promptly.
• Manage and follow up on quotes, orders, delivery schedules, and escalate potential issues, especially regarding delivery commitments. At the same time, ensure that timely communication is maintained with customers.
• Conduct weekly reviews of opportunities, revenue forecast trends, and analysis with Sales and Management teams.
• Build strong working relationships with team members across Asia, Europe, and America.
• Communicate through a mix of email, messaging tools, and direct phone calls. Will need to take a hands-on approach to ensure customer needs are met without delay.
• Work on process improvements and share innovative ideas on how we can improve customer experience and internal efficiency within DIS Tech.
• Learn the ins and outs of our business, from technical terms to how we serve some of the world’s leading technological companies.

• Customer-focused, detail-oriented, and don’t stop until an issue is fully resolved.
• Strong problem-solving skills, with the ability to analyze issues, identify root causes, and develop effective solutions.
• Naturally curious and enjoy learning how things work, and how to resolve complex issues.
• Confident in both written and verbal communication, and comfortable making phone calls to customers and internal teams when needed.
• Thrive in a multi-cultural environment, working with people across time zones and backgrounds.
• Organized, proactive, and able to manage multiple tasks without losing track.
• Flexible with your schedule and understands the importance of responsiveness in a global operation.

• Bachelor’s degree in business, communications, or any related field.
• At least 2 years of experience in customer service, operations, or a coordination role.
• Comfortable in using tools like ERP Oracle (or SAP), MS Office 365, email platforms, and order tracking systems.
• Working hours will primarily align with US time zones to support business operations and stakeholder collaboration.
• Previous experience working with international teams or in a manufacturing/tech company is a plus.
• Knowledge of the high-technology and semiconductor industry is a plus.
• Fluent in spoken and written English is required.