With or Without Experience - Retail Account Specialist (a)

Caldwell Communication

Job Description

We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.

Responsibilities:

• Handle customer inquiries via phone, email, or chat
• Provide product and pricing information
• Assist with orders, returns, and exchanges
• Maintain accurate records of transactions
• Escalate complex issues to supervisors
• Meet quality, productivity, and customer satisfaction standards

Schedule & Training:

• Shifts may include nights, weekends, and holidays
• Paid training on retail systems and processes

Requirements:

• At least a High School or Senior High School graduate
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer and multitasking skills
• Willing to work onsite in Cebu City