Front Office Associate

Job description

• Represents the hotel to the guest throughout all stages of the guest's stay
• Determines a guest's reservation status and identifies how long the guest will stay
• Verifies the guest's method of payment and follows established credit-checking procedures
• Work closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work
• Must be sales minded, presents options and alternatives to guests and offers assistance in making choices
• Follow up and follow through guests' concerns to concerned departments
• Reports any unusual occurrences or requests to the management through supervisor
• Performing cashier related functions like posting charges to guest accounts, rising paid out's
• Maintains the cleanliness and neatness of the front desk area
• Assists in training new colleagues in performing job duties based on company standards and policies/procedures

Requirements and Qualifications:

• Bachelor's degree in Tourism Management, Hospitality Management, or any related field is preferred.
• Hands on experience with office machines (for example fax, printer etc.)
• Excellent knowledge of MS Office (especially Excel and Word)
• Critical thinker and problem-solving skills
• Team player
• Great interpersonal and communication skills
• Customer-oriented mindset
• Multitasking and time-management skills, with the ability to prioritize tasks