AU Mortgage Processor | WFH | Day 1 HMO | Weekends Off | Up to PHP55K

Reliable Lending Support for High-Performing Broker Teams

As an AU Mortgage Processor, you will support end-to-end processing activities by applying your experience in lodgment, credit assessment, policy interpretation, and application documentation. Emapta gives you a long-term global career path with permanent WFH, equipment provided, supportive mentorship, continuous upskilling, strong benefits, and a culture created for high-performing talent.

Job Overview

Work setup: Work From Home

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• At least 2-3 years of experience in Australian residential lending or mortgage processing, including 1 year of AU mortgage admin support and credit management exposure
• Required hands-on experience with ApplyOnline for loan lodgment, plus working knowledge of valuation platforms such as CoreLogic
• Solid background in credit assessment within residential lending or mortgage application workflows
• Experience supporting loan submissions, document checking, application follow-ups, and end-to-end processing requirements
• Good understanding of Australian lending terms, lender guidelines, compliance standards, mortgage regulations, product updates, and application conditions
• Strong ability to resolve processing issues, manage competing priorities, troubleshoot concerns, and handle multiple loan files accurately
• Clear written and verbal communication skills for supporting brokers, lenders, internal teams, and key stakeholders
• High level of accuracy, attention to detail, and commitment to quality documentation
• Able to work independently in a remote setup while staying organized, proactive, and responsive to changing deadlines
• Analytical, professional, and relationship-focused team player with a strong results-oriented approach
• Proficient in Microsoft Excel
• Certificate IV in Financial Services, Finance/Mortgage Broking Management, or a similar qualification is highly preferred
• Your Daily Tasks
• Review, clarify, and apply process updates, operational changes, and internal guidelines
• Provide timely support to stakeholders through email, phone, and digital communication channels
• Share subject matter guidance to help resolve inquiries, assess requirements, and support accurate outcomes
• Identify and troubleshoot process, documentation, system, or policy-related concerns
• Communicate key updates, workflow changes, and important requirements to relevant teams
• Maintain accuracy, consistency, and service quality across all support activities

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.

Step into a career that moves with you. Apply today!