Customer Solutions - Ocean Import

Job Responsibilities:

• Receive shipping orders and execute job instructions from Sales
• Review quotations and buying rates for accuracy
• Send pre-alerts and coordinate shipment details with clients and overseas offices
• Responsible for creating jobs in the TMS (for shipments involving parties connected via EDI and shipments for parties not connected via EDI) and accepting EDI from the overseas office.
• Arrange pick-up and delivery bookings and maintain records
• Coordinate and liaise between the sales and documentation teams.
• Ensure timely, high-quality service from origin to destination
• Arrange Accounts Receivable (AR): Create Rhenus invoices in TMS (AR Creation) and ensure deadlines for AR invoice creation in TMS are met.
• Providing and monitoring high-quality service from the Origin office to the Destination office while generating on-time reports based on the requirements of the customer.
• Check the completeness of documents, markings, descriptions of goods, gross weight and measurement.
• Coordinate and liaise between the sales and documentation teams.
• Provide and monitor high-quality service from the origin office to the destination office while generating on-time reports based on customer requirements.
• Arrange Accounts Payable (AP): Obtain AP invoices from creditors, check the correctness of invoices, ensure deadlines for AP invoice creation in TMS are met, book vendor invoices in TMS (AP creation), and process payments.
• Arrange Accounts Receivable (AR): Create Rhenus invoices in TMS (AR creation) and ensure deadlines for AR invoice creation in TMS are met.

Job Qualifications:

• Bachelor’s degree in Logistics/ Transport Management/ Supply Chain or related field
• 3-5 years of experience working in freight forwarding or a related industry
• Proficient in Microsoft Office, with the aptitude to learn new software and systems
• Excellent negotiation and customer service skills
• Ability to work off hours or overtime on short notice
• Highly motivated and detail-oriented team player and dedicated to providing high-quality customer service
• Excellent communication skills in English (and local language) both verbal and written.
• Minimum 3 years' experience in a team leadership position or similar.

Work Location: Two Ecom, MOA, Pasay City