Need help from a customer service expert

placePhilippines scheduleFull-time calendar_month5/7/25

This is a full-time, permanent, work-at-home position for a phone and email customer service specialist. We have multiple brands in the health and wellness industry. As an aspiring and motivated team of entrepreneurs specializing in digital marketing, we have firmly positioned ourselves as a dominant force in the industry with our diverse portfolio of thriving e-commerce brands.

We are currently seeking a passionate and driven individual who shares our values to join our team and contribute to our continued growth and success.

Working Hours:

Able to work from 8 AM - 5 PM Pacific Standard Time (12 Midnight - 9 AM Philippine Standard Time). Please do not apply if you are unable to work a full 8-hour graveyard shift. Workshift can be changed to other US time zones at the end of the probationary period.

Primary Qualifications:

Speak and comprehend English fluently. (This is important)
Perfect writing (Spelling, grammar, syntax, conventions, and cultural references)
Understand a problem correctly.
At least 6 months of experience in the customer service field.
A sense of time and responsibility.
Able to work on weekends and graveyard shifts.
Strong and stable internet connection.

-Detail-oriented and Patient.

Ability to follow instructions but independent enough to break the mold when necessary.
Manage workload, deadlines, and priorities.
Engaging personality with exceptional communication and presentation skills.
A quiet place to work.
A sense of commitment

Preferred Qualifications:

Ability to work independently.
Experience as a customer service phone agent.
Experience with Slack, Asana, WooCommerce, and Zendesk.
5-year old or newer workstation, Professional grade headset, and a strong internet connection.
Interest in the Health and Beauty industry.
Positive energy personality

Primary Tasks:

Reply to email tickets from customers and potential clients.
Answer and resolve support Phone calls.
Listen and respond to voice mails via SMS or emails.
Reach out to customers and follow up on their order status.
Uplift customer experience and provide them with a Wow moment every time.

We have a long hiring process, so don't apply if you're not willing to go through a series of tests and interviews.

Customer Support
Customer Service
Writing
Copywriting
Email Support
Customer Support
Customer Service
Writing
Copywriting
Email Support

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