Senior Technical Program Manager

Senior Technical Program Manager

We are actively seeking a Senior Technical Program Manager to focus on driving and delivering multiple complex programs simultaneously across the Five9 organization. In this exciting role, you will have the opportunity to work across the company and evangelize how our tech teams are building and architecting our newest innovations to support Five9's latest product offerings.

Strong communication skills are a must. Your responsibilities will include establishing commitments from dependencies, ensure high quality deliveries, and increase the productivity and velocity of the team to implement strategy and execution.

Key Responsibilities:

• Build the technological knowledge necessary to assess readiness through a series of communications, reviews, and retrospectives that enable other teams to effectively prepare for seamless delivery of capacity.
• Drive measurable program performance. Establish governance over prioritization decisions to ensure alignment with key performance indicators.
• Act as an influential member of a highly integrated team composed of both technical and non-technical members.
• Work within a diverse team environment to execute work plans and schedules as applicable for mission success.
• Plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders.
• You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company.

Requirements:

• 4-5+ years of Technical Program Management experience in a related industry.
• A bachelor’s degree in engineering, Computer Science or equivalent.
• Exceptional written and verbal communication.
• A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on initiatives.
• Thorough understanding of software development lifecycle from conception to delivery.
• Experience working with cloud-based technologies (AWS/GCP preferred).
• Experience managing programs across cross functional teams, building processes, and coordinating release schedules.
• PMP, Prince2, CSM, or equivalent.

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)