Logistics Coordinator
We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.
The Logistics Coordinator is responsible for monitoring and managing in-transit shipments to ensure on-time pickups and deliveries while maintaining proactive communication with carriers, customers, and internal teams. This role plays a critical part in identifying and resolving service issues, documenting shipment activity, and ensuring smooth overnight operations for the day shift transition.
Key Responsibilities- Monitor all in-transit shipments and ensure accurate load tracking
- Track and trace loads to support on-time pickup and delivery performance
- Follow established workflows, processes, and account-specific procedures aligned with the day shift team
- Proactively identify delays, service failures, risks, and potential disruptions
- Provide timely shipment updates to customers upon request
- Monitor emails in real-time and respond promptly to carrier communications
- Escalate operational issues and concerns to the appropriate internal teams
- Ensure drivers are properly tracking and have received pickup numbers once tracking compliance is confirmed
- Manage customer and carrier expectations during delays or service interruptions
- Maintain accurate load notes, documentation, and prioritize active loads appropriately for handoff to the morning team
- Assist with recovery load processes, including:
- Posting recovery loads
- Pitching loads to carriers
- Vetting carrier qualifications and compliance
- Coordinate with management by submitting carrier information for final review and booking approval
- Previous experience in logistics, transportation, freight coordination, or supply chain operations preferred
- Strong organizational and multitasking skills
- Excellent communication and problem-solving abilities
- Ability to work in a fast-paced, high-volume environment
- Detail-oriented with strong documentation skills
- Proficient in email communication and shipment tracking systems
- Ability to work independently during overnight operations
Additional Information:
- Homebased
- Must be willing to work on a shifting schedule and during weekends, 6am to 3pm / 11am to 8pm/ 12pm to 9pm
Note: As part of our recruitment process, we conduct background checks on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the "I'm Interested" or "Apply" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.Additional information
- Homebased
- Must be willing to work on a shifting schedule and during weekends