WFH Pet Transport Logistics Coordinator
Overview
Join a fast-growing leader in the pet transportation industry dedicated to providing safe, compassionate, and reliable travel solutions. As a Pet Transport Specialist, you will play a vital role in coordinating logistics and delivering exceptional support to pet owners, ensuring every furry family member reaches their destination with care.
Schedule: Monday to Friday from 9:00 AM to 6:00 PM (EST), including a 1-hour unpaid break. (8 hours per day, 40 hours per week.)
Responsibilities- Handle inbound and outbound customer interactions via phone, chat, and email
- Provide accurate information and personalized recommendations regarding pet transport services
- Manage customer inquiries from initial contact through booking completion and issue resolution
- Coordinate pet transport schedules based on customer requirements and availability
- Maintain accurate customer records and data entry within the CRM system
- Conduct timely follow-ups on leads and inquiries to maximize booking opportunities
- Collaborate with internal teams to ensure seamless scheduling and service delivery
- Deliver a compassionate, professional, and positive customer experience at every stage
- Monitor and meet operational KPIs, productivity goals, and response time expectations
- Assist customers with problem resolution and provide timely updates regarding transport arrangements
- Proven experience in sales, customer service, transport coordination, logistics support, or related roles for at least 2 years
- Strong experience handling voice, chat, and email support channels
- Excellent English communication skills, both written and verbal
- Strong organizational skills with exceptional attention to detail
- Ability to multitask and manage multiple customer interactions simultaneously
- Comfortable working in a fast-paced, performance-driven environment
- Strong problem-solving and critical-thinking abilities
- Proficiency with CRM platforms; HubSpot CRM experience is highly preferred
- Reliable internet connection and a professional remote work setup
- Ability to work independently while maintaining strong team collaboration
- Permanent work from home
- Immediate hiring
- Health Insurance for eligible locations
Note
Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.