DE032206-Customer Service Analyst
Quezon City
ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Customer Service AnalystWORK SETUP: Return to Office
OVERALL PURPOSE:As a scheduling coordinator, you will work directly with senior executives to ensure their schedules are maintained as needed.
RESPONSIBILITIES:- Interact with key business operations through Video conference, Emails and Chat to coordinate project set up, vendor worker onboarding and data management.
- Work with the execution team to process tasks such as project setup, project amendments and other onboarding activities.
- Coordination with multiple client teams to coordinate onboarding and get requests to resolution.
- Research and solving questions on the onboarding process, data and policy based on internal client information and policies
- Provide status updates on projects during weekly/monthly/quarterly BRs.
- Data Compliance & Clean up - Analyze and execute initiatives to promote data integrity and data compliance.
- Calendar support for up to 7 executives
- Maintaining and updating schedules, calendars, and agendas
- Verifying participant availability for planned meetings
- Confirming meetings and securing conference rooms
- Sending reminders of scheduled meetings
- Rescheduling or canceling meetings in a timely manner
- Partnering closely with executives to align calendars with their business priorities
- Quarterly calendar analysis to ensure efficient workflow
- Large team meeting bookings across global offices
- Event logistics support (offsites, tech talks, all hands bookings)
- Travel and expense support (researching flights, accommodations, ground transportation and business meals; processing expense reports)
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Client Site - Non-Accenture Facility
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