Quality Assurance Officer

The Quality Assurance – Operations Quality and Service Officer is responsible for monitoring, evaluating, and improving operational processes, service delivery, and compliance with company standards. The role conducts audits, inspections, and performance assessments to ensure consistent product quality, operational efficiency, customer satisfaction, and adherence to established policies and procedures across all business units.

Qualifications

• Bachelor's Degree in Food Technology, Industrial Engineering, or any science related field.

• With or without relevant work experience.
• Fresh graduates are welcome to apply.
• Willing to be trained in quality assurance, operations, and service excellence standards.

• Knowledge of operational audits, quality assurance principles, and customer service standards.
• Strong analytical, problem-solving, and report-writing skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office applications.
• Ability to conduct inspections, audits, and root cause analysis.

• Detail-oriented and highly organized.
• Strong sense of accountability and professionalism.
• Customer-focused and results-driven.
• Able to work independently and collaborate effectively with different teams.

• Office-based with frequent branch visits and field inspections.
• May require travel to operational sites and company branches.
• May work beyond regular office hours when conducting audits, investigations, or operational assessments.