Manila - Customer Service Warranty Assistant (AR & Claims)

Job Summary:

The role ensures accurate documentation, timely resolution of issues, and compliance with internal processes and service level standards.

Key Responsibilities:

• Serve as the primary point of contact for ASCs regarding warranty claims and AR-related inquiries.
• Validate warranty claim submissions to ensure completeness and eligibility.
• Monitor and follow up on pending claims and coordinate processing with internal teams.
• Assist in reconciling discrepancies related to warranty credits or AR balances with service centers.
• Maintain accurate records of all claims, transactions, and communications.
• Ensure compliance with company warranty policies and procedures.
• Generate periodic reports on claims status, turnaround time, and ASC performance metrics.
• Support the continuous improvement of warranty processes and customer satisfaction.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or any related field.
• 1–3 years of experience in warranty support, claims processing, or customer service.
• Familiarity with AR processes and ERP systems is an advantage.
• Strong communication and problem-solving skills.
• Proficient in MS Excel and office tools.
• Organized, detail-oriented, and customer-focused.