Operations Assistant Manager - McKinley
Teleperformance Taguig Full-time
Job Summary
The Operations Assistant Manager supports delivery excellence across multi‑tier CE teams by overseeing supervisors, ensuring SLA attainment, and driving consistent quality and people performance.
Key Responsibilities- Manage and coach Operations Supervisors supporting Tier 1–3 CE functions.
- Ensure consistent achievement of SLAs, CSAT, quality scores, and productivity targets.
- Oversee escalation handling for complex technical, billing, policy, or compliance cases.
- Partner with QA, Training, Workforce, and Product teams on performance and readiness.
- Track operational trends, risks, and improvement actions; provide insights to leadership.
- Support ramp planning, staffing readiness, and internal mobility initiatives.
- Bachelor’s degree or equivalent experience.
- Minimum 24 months experience as a Sr. Operations Supervisor or equivalent.
- Strong understanding of chat, email, and ticket‑based support operations.
- Experience managing performance metrics and people leaders in a BPO environment.
- People and performance management
- Analytical and operational decision‑making
- Stakeholder communication
- Escalation and risk management
AuxMakati, 5 km from Taguig
We are seeking a highly organized Operations Assistant to provide high-level administrative and operational support to a fast-growing, strategic, and execution-focused business. This role will help streamline daily operations, manage priorities...
Asian Development BankManila, 12 km from Taguig
Job Description - Senior Operations Assistant (260460)
Join Our Mission to Foster Prosperity in Asia
Are you ready to make a difference in the future of Asia and be a catalyst for positive change? We are thrilled to offer a unique opportunity...
PlusfortyManila, 12 km from Taguig
Position: Operations Assistant
Employment Type: Full-Time (40 hours per week)
Time Zone: Fixed Schedule (UK Time)
Compensation: $10 USD per hour
Key Responsibilities
• Own stock visibility and maintain inventory accuracy across the D2C channel...