Receptionist/Waitress
Optimusassets Inc. Quezon City Full-time
Key Responsibilities
- Guest Reception & Reservations
- Greet guests warmly upon arrival and assist with seating.
- Manage reservations, waiting lists, and table assignments.
- Customer Service
- Present menus, explain specials, and take food and beverage orders.
- Serve meals and drinks promptly and accurately.
- Handle customer requests, complaints, or concerns with courtesy and escalate when necessary.
- Coordination & Communication
- Relay orders clearly to kitchen staff and ensure timely service.
- Work closely with other servers, bussers, and supervisors to maintain smooth operations.
- Update management on guest feedback and service issues.
- Cashiering & Records
- Process payments accurately (cash, credit, debit, or digital).
- Issue receipts and maintain transaction records.
- Balance cash drawer or POS transactions at the end of shift when assigned.
- Workplace Maintenance
- Keep reception and dining areas clean, organized, and presentable.
- Assist in setting up tables, refilling supplies, and maintaining overall cleanliness.
- High school diploma or equivalent; hospitality training is an advantage.
- Previous experience in customer service or food service preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Professional, courteous, and customer-focused demeanor.
- Front-of-house environment with direct guest interaction.
- Requires standing and walking for long periods.
- Flexible schedule, including evenings, weekends, and holidays.
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/Requirements
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