Front office manager

Job Description

• Supervise front desk operations, including guest check-ins, check-outs, and reservations.
• Manage and train front office staff to deliver excellent customer service and ensure high performance.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Coordinate with other departments such as housekeeping, maintenance, and food & beverage to meet guest needs and ensure smooth operations.
• Develop and implement standard operating procedures (SOPs) for front office activities.
• Manage work schedules and staff coverage, especially during peak periods.
• Monitor front desk performance and provide feedback or additional training when needed.
• Oversee financial transactions at the front desk, including payments, refunds, and cash handling.
• Prepare reports related to front office operations, such as daily revenue summaries and occupancy reports.
• Ensure compliance with hotel policies, standards, and safety regulations.
• Participate in hiring, training, and development of front office personnel.
• Lead team meetings and communicate departmental goals, updates, and performance expectations.
• Handle group bookings and room allocations to maximize occupancy.
• Address guest relations management, including complaint resolution and personalized service.
• Manage lost and found items and related administrative tasks.

• Graduate in hospitality, tourism, and hotel management
• 2 years work experience in Front Office is a plus
• Strong leadership and team management abilities
• Excellent Communication skills
• Proficient in attention to detail and organizational ability.
• Has the ability to work in a fast-paced environment and handle multiple priorities

Work location

CAGAYAN DE ORO CITY (CAPITAL), MISAMIS ORIENTAL

Remarks

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