Customer Service Representative | Work from Office
We're Hiring: Customer Service Representative!
We are currently on the lookout for a Customer Service Representative to join our team at Cloudstaff, the #1 workplace everywhere!
Role: Customer Service RepresentativeWork Arrangement: Work from Office
Location: Philippines - Cebu
Schedule: Night shift
Job Description:
We’re looking for a dedicated and personable file manager to maintain our clients’ accounts and serve as our main point of contact. To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills.The ideal candidate should be resourceful, have a proactive approach, adaptable, and organized. They must display incredible ability to build rapport with clients.
Our File Managers operate as the primary point of contact for our clients. They are responsible for continuously engaging with clients, collecting documentation, and reviewing and providing status updates to their accounts, while ensuring client files are maintained with the highest quality.
ROLE & RESPONSIBILITIES:
- Act as the main point of contact in all matters relating to client concerns and needs
- Maintain regular communication and updates through the client database
- Request, collect, and organize client files and documentation
- Build and strengthen client relationships to achieve long-term partnerships
- Monitor client account compliance and deadlines
- Provide exceptional customer service
- Collaborate with other departments to best serve the client’s outcome and experience
- Develop and maintain functional knowledge of the processes, services, and operations offered by the company.
Qualification and requirements:
- 2 years in advanced customer service and/or legal administration/contact center industry
- Microsoft Office & CRM experience
- Financial services industry experience preferred
- Proficient in computer & communication skills
- Professional experience in a sales or customer service role
- Ability to multitask and juggle several responsibilities simultaneously
- Strong written and verbal communication skills
- Organizational skills and good attention to detail
Non-negotiable skills & requirements:
- Proficiency in Microsoft Office and CRM systems
- Strong written and verbal communication skills
- Ability to multitask and manage multiple responsibilities effectively
- Excellent organizational skills with keen attention to detail
- Can work US Timezone
Perks & Benefits (Work From Office/Hybrid):
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Exclusive ATM inside the office for employee's convenience
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
- Top notch workplace with first class VIP lounge and game rooms
- Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees' well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**