Community Manager

Position: Community Manager

Primary Goal:

To grow, engage, and retain a loyal TCG player base by ensuring all store-run tournaments and events are consistently well-attended, well-managed, and community-driven

Key Responsibilities

• Develop and execute strategies to increase player turnout at weekly events, tournaments, and special launches
• Actively invite players and follow up with regulars, new customers, and online leads.
• Monitor and track event attendance trends, cancellations, and player feedback.
• Coordinate with the Tournament Organizer (TO) or judge to ensure smooth execution of events.

• Serve as the primary point of contact between the store and the player community—both in-store and online.
• Personally welcome new players, introduce them to formats and communities, and connect them with playgroups or events.
• Foster a friendly, inclusive, and safe gaming environment in-store and online.
• Mediate small conflicts or concerns and escalate major ones to management.

• Plan and publish regular content (e.g. tournament schedules, winner highlights, deck photos, memes, player spotlights).
• Manage the store’s presence in relevant Facebook groups, Discord channels, and forums.
• Schedule and post event reminders, live updates, and community polls or questions to drive engagement.

• Create and manage loyalty/achievement systems that encourage return visits (e.g. “Player of the Month,” attendance-based promos).
• Collect feedback via short surveys or direct conversation and summarize weekly.
• Suggest adjustments to tournament structure, prizes, or schedule based on player behavior and input.

• Collaborate with staff to create “Learn to Play” days or Beginner-friendly nights to introduce new players to the game/store.
• Organize team challenges, league play, or mini-seasons to keep players invested.
• Reach out to dormant customers or old players through FB Messenger/email campaigns to invite them back.

• Maintain accurate attendance records and player contact logs.
• Submit weekly reports on:
• Event performance (no. of attendees, revenue, feedback)
• Community pulse (concerns, suggestions, notable events)
• Outreach metrics (new players, returning players, leads converted)

• Deep familiarity with Magic: The Gathering and/or other major TCGs.
• Excellent verbal and written communication skills (especially on FB and Messenger).
• Personable, proactive, and approachable—comfortable dealing with all kinds of people.
• Highly organized with great attention to detail.
• Basic graphic design and social media scheduling skills are a strong plus.
• Experience with customer service, online communities, or event organizing is an advantage.
• You may send your resume to [email protected]