Payment Lifecycle Specialist III - Billing Operations
Unlock your potential with us as a TS Billing Operations Team Member. Be at the heart of our billing operations, where your expertise will drive accuracy and efficiency. Join a team that values precision and continuous improvement, offering opportunities for career growth and development.
As a TS Billing Operations Team Member within our dynamic team, you will immerse yourself in all production sub-processes of TS Billing. You will play a crucial role in managing revenue feed, billing setup, and maintenance, and addressing billing queries.Your contributions will ensure seamless billing operations and enhance client satisfaction.
Job Responsibilities:
- Learn and master various systems, applications, and processes used by the team.
- Participate in required training and apply learning to enhance job performance.
- Deliver work with accuracy and precision, aiming for zero defects.
- Monitor incoming communications and requests related to account setup and billing updates.
- Adhere to standard operating procedures and policies consistently.
- Review work to identify and correct errors, preventing impacts on customer bills.
- Respond to inquiries and escalate issues to management promptly.
- Identify opportunities to exceed targets and recommend process improvements.
- Perform other tasks and duties as assigned.
Required Qualifications, Capabilities, and Skills:
- Bachelor's degree in business or finance-related field.
- Strong process and results orientation, with the ability to meet deadlines.
- Advanced attention to detail and accuracy in work.
- Proficient in mainframe and PC-based software, including MS Access, Excel, Word, and PowerPoint.
- Fluent in verbal, written, and conversational English.
Preferred Qualifications, Capabilities, and Skills:
- Knowledge of Wholesale Payments and Billing.
- Experience with MS Access SQL, Intelligent Solutions, and Alteryx.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.