Warranty Clerk (Automotive) | Work from Office

We’re Hiring: Warranty Clerk (Automotive)!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Attach this together with your updated CV to become a priority applicant!

Schedule: Morning Shift

Job Description:

The Warranty Clerk is responsible for the accurate preparation, submission, and administration of warranty claims in accordance with manufacturer and dealership policies. This role ensures timely recovery of warranty revenue, compliance with OEM requirements, and effective communication between the service department, manufacturer, and internal stakeholders.

Key Responsibilities

• Prepare, submit, and follow up on automotive warranty claims in accordance with manufacturer guidelines
• Ensure all warranty claims are supported by accurate documentation, including repair orders, technician notes, diagnostic reports, and parts usage
• Monitor claim status and resolve rejected or adjusted claims promptly
• Maintain accurate records of all warranty transactions and supporting documentation

• Ensure compliance with OEM warranty policies, procedures, and audit requirements
• Keep up to date with warranty bulletins, policy updates, and procedural changes
• Assist with manufacturer warranty audits and respond to audit queries as required
• Liaise with OEM warranty teams and technical support when needed

• Work closely with Service Advisors and Technicians to ensure warranty repairs are processed correctly
• Provide guidance to workshop staff on warranty eligibility, claim requirements, and documentation standards
• Review repair orders to confirm warranty applicability prior to claim submission

• Monitor warranty recovery performance and identify trends or issues affecting recovery rates
• Assist in reconciling warranty credits, debits, and manufacturer payments
• Support service management with warranty reporting and KPI tracking

• Identify and recommend process improvements to increase warranty recovery and reduce claim rejections
• Maintain a high level of accuracy and attention to detail in all warranty administration tasks
• Ensure confidentiality and integrity of warranty and customer records

Qualification and requirements:

• Experience with OEM warranty systems (e.g. passenger vehicles, trucks, or commercial vehicles)
• Automotive or mechanical industry knowledge or trade background
• Experience supporting warranty audits
• Certificate or training in automotive administration or business

• Warranty claim acceptance and recovery rate
• Timeliness of claim submission
• Reduction in rejected or adjusted claims
• Accuracy and completeness of documentation
• Compliance with OEM warranty standards

Non-negotiable skills & requirements:

• Previous experience as a Warranty Clerk or Service Administrator in an automotive environment
• Strong understanding of automotive warranty processes and manufacturer requirements
• High attention to detail and accuracy
• Strong organisational and time‑management skills
• Excellent communication skills (written and verbal)
• Proficiency in Dealer Management Systems (DMS) and basic Microsoft Office applications

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.