Collections Analyst (Spanish Speaker) - Quezon City

Key Responsibilities:

• Prepares beginning of month outstanding receivable reports and assists with developing the strategy to confirm upcoming payments and collect past due balances,
• Executes strategy developed by the Collections Leader to collect outstanding balances from customers,
• Conducts collection follow-ups as needed via email, web portal, phone calls, or other medium,
• Daily review and release of blocked orders under the direction of the Credit / Reporting Analyst,
• Works closely with the cash applications team to resolve disputed items, unapplied cash postings, and over/short payments,
• Escalates problem accounts to the Collections Leader for resolution.

Job Specifications:

• 3+ years Collections / Revenue Chain experience,
• Fluent in Spanish both written and oral
• Experience in Shared Services / Business Process Outsourcing industry, preferably with multinationals,
• Excellent interpersonal and organizational skills relating to customer service and customer relations,
• Strong communication and presentation skills,
• Proficient in Microsoft Office Suite applications, especially Excel,
• SAP & BW experience preferred,
• BA degree or equivalent preferred.

• Guaranteed 14th Month Pay
• Above-market Retirement Plan Design
• LinkedIn Learning Access
• Established Performance Incentive Program
• HMO coverage for employees on day 1 (with pandemic coverage)
• Free HMO coverage for up to 3 qualified dependents
• Educational Assistance

• Hybrid; 4x a week RTO
• Night Shift (North America hours)