Loan Processor / Product Specialist Support I WFO I Makati - Cloudstaff

Job Description

About the role:

This includes but is not limited to working capital, asset and equipment and commercial property finance. This role works closely with our sales and operations teams, liaising daily across different departments to ensure thatthe application process runs smoothly end-to-end for our customers and partners.

Daily responsibilities include:

• Managing the loan application process from pre-application to submission, then through tosettlement.
• Delivering exceptional service when liaising with customers, lenders and referral partners.
• Achieving monthly volume targets within designated quality requirements and time frames
• Keeping our internal CRM up to date with application progression
• Ensuring compliance checklist are adhered to.
• Building & maintaining relationships with internal & external stakeholders.
• Contributing regularly to the development of new & improved processes.
• Acting as an ambassador of client's three core values: Best customer champions, Get $#@% done! Thrive in the Pride!

Essential qualifications, experience & skills:

• 2+ years Australian account experience, preferably in business lending, mortgages or asset and equipment finance.
• 2+ years of loan processing experience, preferably for an Australian account.
• Candidates with local experience are acceptable.
• Working knowledge of commercial finance, including business loans, credit cards, and or credit underwriting processes preferred.
• Working knowledge of Salesforce including lead management, queue management, and reporting is advantageous.

• Customer focused with natural ability to form meaningful relationships.
• Good level of commercial acumen.
• Good multi-tasker with strong attention to detail.
• Ability to perform under pressure and achieve monthly targets.
• Results orientated and team player with high drive to succeed.
• Reliable, trustworthy and strong drive for excellence
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc