IT Service Management Jobs in Cebu City
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Search Results - IT Service Management Jobs in Cebu City
QBE Insurance GroupCebu Cityappcast.io
A leading insurance company located in Cebu City is seeking a Technology Service Management Associate Manager to oversee IT Service Desk operations, ensuring quality service and customer satisfaction.
The ideal candidate will have significant...
STAFF X - Outsourcing and OffshoringCebu City
The Service Coordinator plays a pivotal role in ensuring smooth and efficient delivery of IT support services to our clients. This role involves scheduling and dispatching technical staff, managing client communications, monitoring service tickets...
QBE Insurance GroupCebu Cityappcast.io
Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to oversee the customer experience by delivering quality service and ensuring customer satisfaction. This includes managing the IT Service Desk operations, handling incidents...
VISEO ASIACebu City
and supporting preventive actions as directed.
Profile
Education & Experience:
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• 3+ years of experience in IT Service Management, Application Support...
EXLCebu Cityappcast.io
Essential Functions
• Client Portfolio Management – End of End owner of key accounts from IT Service delivery perspective
• IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client...
KMC SolutionsCebu City
Incident Management & Documentation Own incidents from detection to resolution, ensuring timely communication and status updates to stakeholders. Maintain detailed service records in ticketing and monitoring systems. Conduct root cause analyses and document...
Gabtech Global, LLCCebu City
to the Service Desk Manager.
Duties/Responsibilities:
• Provide front‐line technical support with exceptional customer service via email, phone and chat while also achieving target customer satisfaction on assigned tickets.
• Use excellent communication...
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VISEO ASIACebu City
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. 3+ years of experience in IT Service Management, Application Support, or a related field, with at least 1+ years in a leadership role.
Knowledge of ITIL...
DITO Telecommunity CorporationCebu City
Overview
Service Engineering and Demand Management (SEDM) Center’s plays a critical role in ensuring the efficient and effective supply and delivery of devices and SIM cards within our telecommunications operations. SEDM is responsible...
GHDCebu Cityappcast.io
A global professional services company is seeking a Service Request Management Analyst in Cebu City. The role involves providing end user support and managing service requests, ensuring adherence to standard processes.
Candidates should possess...
ABSICebu City
We are seeking a skilled Change Management Analyst with a minimum of 5 years of experience and a strong understanding of IT Service Management (ITSM) processes, with a primary focus on Change Management.
The ideal candidate will play a key role...
GHDCebu Cityappcast.io
for?
We're looking for a Service Request Management Analyst to join our IS Service Delivery Team Leader. This role will provide end user support by handling service requests as defined by the SRM team process standards.
Duties and responsibilities include...
StraiveCebu City
URGENT HIRING! OPEN FOR IT FRESH GRADUATES!Level I- Service Desk Analyst: No experience required but must show and/or possess technical affinityJob Responsibilities: Handles ticket requests received over the phone, through email Provides site over...
The Hackett GroupCebu City
with IT Management and team members
This is a remote opportunity.
#J-18808-Ljbffr...
BDO UnibankCebu City
Microsoft SQL database server) generating data sources for the following Customer Contact Center reports, but not limited to; 1. Performance & Productivity Reports 2. Service Level Agreement Reports 3. Case Management Reports & Analytics (CRMNext...
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