Contact Center Jobs in Cebu City
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Search Results - Contact Center Jobs in Cebu City
BDO Unibank-Cebu City-
the Contact’s Center performance standards by modeling the highest level of professionalism, communicating job expectations, planning, monitoring, appraising and reviewing job contributions, and enforcing policies and procedures.
5. Take on other tasks...
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Straive-Cebu City-
channels
• Document intraday activities and performance variancesRequired Knowledge and Skills
• 1-3 years experience in real-time management or operations
• Strong understanding of contact center metrics and KPIs
• Knowledge of real-time management...
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BDO Unibank-Cebu City-
of the Contact Center that will improve productivity, increase the sales output, reduce expenses, enhance customer experience and advance employee engagement. Provides support in terms of Data Warehousing and Business Intelligence, Data Quality Management...
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BDO Unibank-Cebu City-
Job Mandate
Primarily responsible for monitoring call, email, and social media interactions made by Customer Service Officers and performs the role of key implementers of all quality initiatives of the Customer Contact Center. Acts as subject...
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Support Services Group-Cebu City-appcast.io-
A global contact center solutions company is seeking a Risk & Compliance Manager in Cebu City. The role involves conducting risk assessments, ensuring regulatory compliance, and managing data privacy initiatives. Candidates should have 2–3 years...
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BDO Unibank-Cebu City-
Job Mandate
Primarily responsible for monitoring call, email, and social media interactions made by Customer Service Officers and performs the role of key implementers of all quality initiatives of the Customer Contact Center. Acts as subject...
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Support Services Group-Cebu City-appcast.io-
A global contact center solutions provider is seeking a Director of Operations for their Cebu City location. The role involves overseeing daily operations, ensuring budget compliance, and driving productivity. Ideal candidates should have over 3...
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BDO Unibank-Cebu City-
attire with white background.
TECHNOLOGY OPERATIONS OFFICER (CEBU CITY)
JOB SUMMARY
Primarily responsible for providing excellent service and assistance to all technical related inquiries, requests, problems, and concerns of all Contact Center teams...
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Support Services Group-Cebu City-appcast.io-
A global contact center solutions provider is seeking a Call Center Team Lead to manage operations and lead a team of associates in Cebu City. The role demands excellent communication skills, experience in administration, and proficiency in MS Excel...
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BDO Unibank-Cebu City-
Contact Center Management, and Microsoft Applications
With strong People Management, work and time management, oral and written communication skills
Excellent Problem Solving, Negotiation, and Decision-making skills...
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Qualfon-Cebu City-
structured call flows, discovery techniques, objection handling, and closing skills
• Comfort working in live contact center or fast-paced metrics-driven environments
• Strong interpersonal and coaching skills with the ability to provide constructive...
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IntouchCX-Cebu City-appcast.io-
and work experience will also be considered)
• 1–2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role
• Experience dealing with escalated issues in a contact center capacity...
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ProSource-Cebu City-
activities.Qualifications: Customer support experience in supporting SaaS products Experience with contact center solutions software such as SalesForce or ZenDesk Excellent verbal and written communication skills Multi-Family industry housing experience is preferred...
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IntouchCX-Cebu City-appcast.io-
customer experience and contact center solutions, and we are changing the way people think about customer service. We need your help!
As a Supplier Contracts Manager, You Will…
• Be the Primary point of contact (POC) for all IntouchCX’s contract review...
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Concentrix-Cebu City-
consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.Our game-changers around the world have devoted their careers to ensuring...
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