Contact Center Jobs in Cebu City
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Search Results - Contact Center Jobs in Cebu City
BDO Unibank-Cebu City-
CONTACT CENTER QUALITY ASSURANCE TEAM HEAD The Service Quality Team Head champions and operationalizes the Contact Center of the Future's end‐to‐end service quality strategy across customer interactions and case/transaction handling...
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TTEC Digital-Cebu City-
A leading engagement solutions provider is seeking a Senior Consultant for the Zoom Contact Center in Manila, Philippines. This fully remote role involves technical implementation and delivery of the Zoom platform, requiring skills in various...
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Cognizant Softvision-Cebu City-
Thrives Here: At least 2 years finisher of any college course w/ at least 2 years of WFM experience Experience with contact center reporting and metrics preferred Intermediate to advanced skills in MS Excel, Macros, Power BI, Power Automate, and Power...
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BDO Unibank-Cebu City-
Job Mandate
Primarily responsible for monitoring call, email, and social media interactions made by Customer Service Officers and performs the role of key implementers of all quality initiatives of the Customer Contact Center. Acts as subject...
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accenture in the philippines-Taguig, 563 km from Cebu City-
Manager / Career Level 6 / 14 – 20 years of experience Drive business development for the cloud contact centre transformation practice: lead proposals, solutioning, RFIs/RFPs and client pursuits across market units. Build and execute go-to-market strategy...
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Sitel Corp.-Cebu City-
Sitel Corp. is seeking a Collections Strategy & Operational Optimization Manager, focusing on outbound contact center operations. This role involves managing KPIs for new and existing collections programs and developing strategies for dialing...
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BDO Unibank-Cebu City-appcast.io-
You will leverage analytics and automation to improve customer experience and operational efficiency. Collaboration with operations and partner teams is key to aligning goals with the contact center's mission.
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Accenture-Taguig, 563 km from Cebu City-
of experience Drive business development for the cloud contact centre transformation practice: lead proposals, solutioning, RFIs/RFPs and client pursuits across market units. Build and execute go-to-market strategy: collaborate with market unit leads...
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BDO Unibank-Cebu City-appcast.io-
continuous improvement, audit readiness, and measurable impact on customer experience, operational efficiency, and compliance—consistently aligning work with the Contact Center’s mission and goals.
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Accenture-Taguig, 563 km from Cebu City-
design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist...
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Firstsource-Cebu City-
as assigned.
Essential Knowledge & Skills:
• Strong contact center background preferable with a sales account or retention account and a dedication to quality & improvement.
• Proven quality results and an understanding of what constitutes a quality product...
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Filinvest Group-Cebu City-appcast.io-
Company: Quest Hotel & Conference Center - Cebu
Job Summary
The Financial Controller will oversee the full spectrum of financial operations at Quest Hotel & Conference Center Cebu, ensuring accurate financial reporting, strategic cost management...
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Alorica-Cebu City-
to-day operations of the contact centre, including workforce planning, resource allocation, and performance management
• Develop and implement strategies to improve operational efficiency, productivity, and customer satisfaction
• Lead and motivate a team...
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Synchrony Financial-Cebu City-appcast.io-
Level: 10 | Job Family Group: Contact Center Operations.
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IntouchCX-Cebu City-jobstreet.com-
contact center experience preferred
• Experience in customer service training
• Experience in coaching and mentoring
• Knowledge of existing and emerging training methods and tools
• Knowledge of call center systems, ACD/IVR and performance statistics...
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