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Valor Global, Inc.-Biñan-jobstreet.com-
Key Responsibilities
• Assist members and providers with inquiries regarding healthcare benefits, eligibility, coverage, claims status, and provider searches in both Spanish and English.
• Translate complex healthcare terms into easy-to-understand...
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Valor Global, Inc.-Biñan-jobstreet.com-
Key Responsibilities
• Monitor and drive key metrics (KPIs) such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).
• Conduct regular 1-on-1 coaching sessions and side-by-sides to improve agent technical...
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