Support Services Group Jobs
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Support Services Group Philippines-Pasig
on business requirements, executive meetings, client engagements, or major transformation initiatives.
About Support Services Group (SSG)
Support Services Group (SSG) is a global business process outsourcing organization supporting clients across multiple...
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Support Services Group-Mandaluyong
Experience implementing process improvements, performance recovery plans, and operational initiatives.
• Ability to interpret performance data and translate insights into actionable recommendations.
Company Description:
Support Services Group is a global...
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Support Services Group Philippines-Pasig
Support Services Group (SSG) in the Philippines seeks a strategic VP, Workforce Management Transformation to drive global modernization across APAC, North America, and LATAM.
You will partner with senior leaders to shape the WFM operating model...
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Support Services Group-Mandaluyong
Support Services Group in Mandaluyong is seeking an experienced Team Manager to oversee multiple international accounts and campaigns within our BPO operations. The ideal candidate will lead Team Leaders and agents, drive KPIs, coaching...
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Support Services Group Philippines-Pasig
Support Services Group Philippines is seeking a WFM Forecasting Analyst to analyze historical contact volume, handle times, and operational trends to generate accurate short-term and long-term forecasts across voice, chat, email, and messaging...
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Support Services Group-Pasig
Support Services Group (SSG) seeks a VP, Workforce Management Transformation to drive global WFM modernization and continuous improvement across APAC, North America, and LATAM. This executive role partners with Operations, Finance, HR...
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Support Services Group-Mandaluyong
Support Services Group is seeking a Dialer Supervisor in the Philippines to oversee day-to-day dialer operations, support outbound campaigns, and ensure system performance. You will coach agents, monitor metrics, and ensure compliance with TCPA/DNC...
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Support Services Group-Mandaluyong
company culture
Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer...
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Support Services Group-Pasig
skills
• Analytical, organized, and highly customer‑focused
• Experience with CRM and customer feedback platforms is a plus
Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998...
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Support Services Group-Pasig
Support Services Group is seeking a detail-oriented Leadership Development Coordinator to drive growth of our call center leadership. You will facilitate remote sessions, manage the Leadership Academy LMS, and ensure follow-through with post...
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Support Services Group-Pasig
A global contact center solutions company is seeking a Customer Experience Manager dedicated to enhancing service excellence. The role involves designing and delivering training programs, ensuring service quality, and collaborating cross-functionally...
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Support Services Group-Pasig
Support Services Group is hiring a Capacity Planner for Workforce Management in the Philippines. This full-time on-site role focuses on capacity planning, forecasting, and data-driven decision making to support 24x7 operations.
You will analyze...
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Support Services Group-Pasig
The Support Services Group is seeking an Executive Assistant to the Vice President (Operations) to provide high-level administrative and coordination support in a fast-paced BPO environment. You will manage calendars, coordinate meetings, prepare...
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Support Services Group-Mandaluyong
Support Services Group is seeking a Training Supervisor to ensure effective training delivery aligned with client expectations. The role involves supervising trainers, monitoring training performance, and supporting knowledge management initiatives...
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Support Services Group Philippines-Pasig
Job Summary:
The WFM Forecasting Analyst is responsible for analyzing historical contact volume, handle times, and operational trends to generate accurate short-term and long-term volume and staffing forecasts across all service channels (voice,...
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