Manila - Customer Service Representative

Customer Service Representative

We’re looking for a customer-focused and enthusiastic Customer Service Representative to join our growing team at Supcart PH. Based in our Pasig City office, you will play a vital part in ensuring our customers' needs are met with the utmost care and professionalism.

• Handle customer inquiries via phone, email, and chat
• Provide accurate details on products, services, pricing, and maintenance
• Resolve customer concerns and ensure satisfaction
• Process service requests, orders, and account updates
• Meet with clients when needed for product demos, consultations, or service discussions
• Work with internal teams to resolve issues quickly
• Keep accurate records of customer interactions and feedback
• Stay updated on product changes, industry trends, and service practices
• Support retention efforts and upselling opportunities
• Collect customer feedback to improve services and experience

• Preferably with experience in customer service, sales, or related fields
• Excellent communication and interpersonal skills
• Capable of conducting professional client meetings and presentations
• Strong problem-solving and conflict-resolution abilities
• Willing to travel locally for meetings or presentations when needed
• Able to multitask and perform well in a fast-paced environment
• Proactive, reliable, and customer-oriented
• Fresh graduates are encouraged to apply