Training Specialist
Taguig Full-time
Role Details
Type of Support: TrainingContract Duration: Permanent
Work Schedule: 10pm - 7am Manila
Work type and Location: Full Onsite, Taguig (McKinley)
Expected start date: ASAP
The Role
Are you passionate about training? Our business is growing, and we are expanding our support for the company's operations training goals. A successful Dedicated Training Specialist will ensure that the training goals of Partners are supported and achieved.You will support onboarding and enhance the competencies of our associates by designing and conducting training programs that will boost employees' workplace performance in alliance with the Partner’s core values. When requested, you will also train the Partner’s new hire training classes and/or refresher training classes.
You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials, and managing all phases of training interventions.
What You'll Do:
- Assisting in creating interactive and engaging instructor-led and online training courses
- Effectively communicate complex concepts related to trust and safety on social media platforms
- Revising, updating, and maintaining training courses
- Contributing to online instructional design and development standards
- Adhering to Partner brand, image, and style guidelines in training asset development
- Utilizing best practices in Knowledge-Centered Service to develop and maintain a robust and efficient knowledge base for staff and partner consumption
- Scheduling and delivering standard training plans on a defined timeline for Partners and the staff in a virtual environment
- Maintaining current knowledge of Partners' products
- Showing understanding and demonstrating proficiency with various teams’ processes and procedures for successful training of staff
- Conducting training evaluations on specified Partner Success teams providing feedback to staff and management
What We Expect From You:
- Fundamental understanding and ability to apply adult learning principles
- Ability to meet tight timelines
- Ability to quickly learn and absorb partner culture, processes, and policies
- Strong presentation and technical writing skills
- Experience designing training programs
- Demonstrated knowledge of instructional design tools
- Ability to produce thorough and complete documentation
- Ability to work independently as well as a contributing team member
- Excellent listening skills and a commitment to communicate clearly, completely, and on time
- Excellent time management and organizational skills
- Exceptional skills in partnering with partners and staff in developing and maintaining long-term supportive relationships
- Ability to partner with quality evaluators and develop strategies to support staff development opportunities
- Willingness to accept coaching to remove barriers to effective working relationships
- Understanding of knowledge center support methodologies to develop a knowledge base that is effective for staff and partner consumption
What You Will Get In Return:
- Competitive compensation based on experience
- Attractive benefits package including medical, dental, and vision options based on location
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Company Culture is at our core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.- Care for others – Cooperate, empathize, and seek opportunities to put each other first
- Embrace growth – Expand your mind by taking calculated risks, developing your skills, and staying open to change
- Manifest trust – Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments
- Take ownership – Doing the right thing should come naturally
- Be humble – Seek guidance, receive feedback, ask questions, and listen to your colleagues
iOPEX TechnologiesTaguig
Learn and Inspire with iOPEX Technologies. Join us now!
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