Customer Service Representative - BGC, Taguig - Muntinlupa

Job Responsibilities

Customer Concerns:

• Address customer concerns and complaints through a ticketing system.
• Ensure end-to-end resolution and monitoring of all customer issues.

Communication:

• Communicate with customers to provide updates on their concerns and resolutions.
• Ensure clear and effective communication with internal departments to resolve issues.

Reporting:

• Maintain accurate records of customer interactions and resolutions.
• Prepare reports on customer care activities for the Customer Care Officer.

Quality Assurance:

• Follow quality assurance processes to ensure customer satisfaction.
• Collaborate with the Handover team to ensure smooth and satisfactory unit turnovers.

Feedback:

• Gather and analyze customer feedback to identify areas for improvement.
• Provide suggestions to enhance customer service processes.

Other Support:

• Performs other functions when deemed necessary.

Job Requirements:

Education:

• Bachelor’s degree in Business Administration, Customer Service, or a related field.

Experience:

• Minimum of 2 years of experience in customer service.

Skills:

• Strong communication, organizational, and interpersonal skills.
• Proficiency in customer service software and ticketing systems