Operator (Operations Virtual Assistant / Systems & Process Specialist)

Operator (Operations / Systems & Process Specialist)

Remote | Full-Time | US Hours

The Role

If you’re the type of person who organizes everything, fixes broken processes, and hates inefficiency — keep reading.

Most VA roles want task-doers. We’re looking for someone who builds systems. This is not your typical VA role.

As an Operator, you don’t just complete tasks — you create the structure that keeps businesses running. You’ll work directly with clients to:

• organize chaos
• improve workflows
• and build systems that actually scale
• If you’ve ever thought “there’s a better way to do this” — this role is for you.

About Yokly

At Yokly, we help business owners scale without burnout — by building teams, systems, and workflows that actually work.

We create ownership, clarity, and results.

What You’ll Do

• Build, document, and improve SOPs and workflows
• Identify inefficiencies and recommend better systems
• Ensure consistency, quality, and repeatability across operations

• Track tasks, timelines, and deliverables across teams
• Manage recurring workflows and reporting cycles
• Coordinate with clients, vendors, and internal teams

• Manage inboxes, calendars, and internal communications
• Organize files, systems, and documentation
• Prepare summaries and reports for decision-making

• Maintain CRM systems (GoHighLevel, HubSpot, Zoho, etc.)
• Track pipelines, leads, and conversions
• Support scheduling and follow-ups

• Schedule and manage content across platforms
• Respond to messages and community interactions
• Track engagement and report insights

• Maintain dashboards and KPI trackers
• Perform basic QA and data checks
• Ensure accuracy and cleanliness of records

• Google Workspace (Docs, Sheets, Drive)
• CRM systems (GoHighLevel, HubSpot, Zoho, Salesforce)
• Project tools (ClickUp, Notion, Airtable, Basecamp)
• Automation tools (Zapier, integrations)
• Communication tools (Slack, email, dialers)

What Makes You a Great Fit

• At least 1 year experience in a leadership, operations, or project-based role
• Experience as a Virtual Assistant, Operations Assistant, or Project Coordinator
• Strong understanding of SOPs, workflows, and process improvement

• Highly organized and process-oriented
• Strong project management and coordination skills
• Comfortable working with KPIs, dashboards, and reporting
• Intermediate to advanced Google Sheets
• Strong written and verbal communication
• Able to manage multiple priorities independently

• You take ownership — you don’t wait for instructions
• You think in solutions, not just tasks
• You’re proactive, detail-oriented, and reliable

• Experience with automation tools (Zapier, workflows)
• Experience with international clients
• Background in startups or fast-paced environments

• Work Setup
• Permanent work-from-home
• Weekends off
• No commute, no office politics
• Health & Support
• HMO coverage
• Wellness support
• Leave Benefits
• 40 hours PTO
• 40 hours Sick Leave
• 8 hours Mental Health Leave
• Birthday Leave & Paternity Leave
• US Holidays + select PH holidays
• Extra Perks
• 13th Month Pay
• Company-provided equipment
• PTO convertible to cash
• Welcome kit & appreciation tokens
• Culture
• Monthly team hangouts & games
• Occasional in-person meetups
• A supportive, growth-focused remote team