Information technology officer
Job Description
Posted on 15 May 2026What we are looking for:
Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring a Senior IT Specialist – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.
Summary
We are looking for an experienced Sr. IT Specialist who has professional experience and strong technical knowledge of Mac and Windows OS, and other relevant software. The person should be familiar with the fundamentals of cybersecurity, specifically email phishing.The role will involve providing general IT and desktop support, system access and application support, and asset and endpoint management. Additionally, the Sr. IT Specialist will supervise a team of IT specialists and manage the daily operations for the department.
What you’ll be doing: IT Administration and End-User Support
Implement and maintain enterprise identity and access management solutions across Okta, Azure AD, and Google WorkspaceManage and optimize endpoint deployment and lifecycle management for Apple and Windows devices using Kandji and other tools
Administer and enhance Jira Service Desk workflows to improve IT service delivery and user experience
Develop and maintain automation workflows using Zapier and n8n to streamline repetitive tasks and integrate disparate systems
Configure and monitor security tools, including CrowdStrike and Datadog, to maintain organizational security posture
Document processes, procedures, and system configurations in Notion
Collaborate with cross-functional teams via Slack and other communication platforms
Participate in on-call rotation for critical infrastructure support
Ensure compliance with security policies and industry best practices
Lead and provide technical support to employees across all locations via Slack, email, Jira tickets, and remote sessions (e.g., Zoom).Oversee troubleshooting and resolution of issues on Mac and Windows computers, mobile devices, and other company technology.
Monitor and manage automated processes for user account creation, access provisioning, password management, and employee offboarding to maintain data integrity and security.
Ensure departing employees are promptly and securely removed from all relevant systems through automated offboarding workflows.
Conduct quarterly audits of applications to verify accurate and consistent implementation of access controls.
Provide essential support for software installation, updates, configuration, and hardware setup, troubleshooting, and maintenance.
Schedule and coordinate shipment and retrieval of laptops during onboarding and offboarding, and manage device repairs, procurement, and destruction of obsolete equipment in collaboration with third-party vendors.
Continuously monitor system performance and proactively address potential issues to minimize downtime and maintain seamless operations.
IT Security Tasks
Serve as a backup for monitoring and responding to phishing email reports, ensuring timely identification and mitigation of threats.Collaborate with the IT Security Analyst to review existing CVEs and assist in developing effective remediation strategies.
Contribute to the evaluation and improvement of internal workflows, identifying opportunities to streamline and enhance security and operational processes.
Team ManagementLead, supervise, and mentor a team of IT specialists, fostering a collaborative and supportive environment.
Delegate tasks and manage workload to ensure efficient department operations.
Oversee projects assigned to Junior IT Support staff, providing guidance and assistance as needed.
Conduct performance reviews, provide constructive feedback, and develop training programs to enhance team skills and knowledge.
Work closely with other teams and stakeholders to support and complete IT projects.
Send regular progress reports to both the client and eFlex, sharing updates from IT Support, IT Security, and Risk and Compliance teams.
Qualifications/Requirements
Qualifications and Requirements: 1–2 years supervising IT professionals
Identity & Access Management (3+ years)Okta identity and access management platform
1Password enterprise password management
Azure Active Directory/Entra ID
Microsoft Azure cloud services and administration
Endpoint Management (3+ years)
Kandji MDM for macOS device management
Apple hardware support and deployment (macOS, iOS)
Windows hardware support and deployment
TSM & Automation (3+ years)
Jira and Jira Service Desk administration and workflow design
Zapier automation and integration development
Collaboration & Productivity Tools (3+ years)
Slack workspace administration and integration management
Notion workspace administration and knowledge management
Google Workspace administration and security controls
Google Workspace collaboration tools (Drive, Docs, Meet, etc.)
Office 365/Microsoft 365 administration
AI & Emerging Technologies (2+ years)
Claude AI implementation and integration
Google Gemini AI tools and integration
Technical Skills
Strong expertise in macOS and Windows operating systems
Experience managing Microsoft Azure cloud services
Solid understanding of networking fundamentals (VPN, connectivity, authentication)
Experience with enterprise security tools (CrowdStrike, Datadog)
Strong documentation and knowledge management discipline
Soft Skills
Excellent analytical and problem-solving skills
Strong communication and stakeholder management abilities
Ability to thrive in a fast-paced, high-growth environment
Continuous learner mindset with focus on innovation
Work location
BAGUIO CITY, BENGUET
Remarks
No additional remarks
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