Call Center Agent (Local Accounts)

Position: CALL CENTER AGENT

Duties and Responsibilities:

• Handle inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems.
• Call clients and customers to inform them about the company’s new products, services and policies
• Schedule Client Appointments to appropriate parties
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering customer assistance and support
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Up sell products and services