English Speaking L1 Helpdesk Analyst
Job Description
English Speaking Premier Helpdesk Analyst (L1)
Location:Manila, NCR, Philippines
Legal Employer:Travelport Philippines, Inc.
Budgeted Base Salary:600,000.00 PHP + 5% bonus
About Travelport
Travel obsessed Big tech fan You're in the right place.
Travelport is the technology powering millions of travel bookings from flights and hotels to car rentals. We might not fix lost luggage or jet lag, but we simplify the technical side of travel so people can enjoy the moments that matter.
We're hiring anEnglish Speaking Premier Helpdesk Analyst (L1)to join our team in Manila. Want to hear from our people Search#Travelporton LinkedIn.
How You'll Make an Impact
As a Premier Helpdesk Analyst, you will:
- Be the first point of contact for key customers.
- Provide functional and technical support across the full Travelport product range.
- Ensure incidents are resolved or properly escalated within agreed SLAs.
- Deliver a consistently excellent customer service experience.
- Handle customer queries via phone, email, chat, and web submissions.
- Diagnose, troubleshoot, and resolve first-line technical and functional issues.
- Escalate complex issues to Level 2 teams or suppliers using proper procedures.
- Log all incidents in the management system, tracking them through to resolution.
- Provide clear, accurate problem descriptions to aid faster escalation and resolution.
- Monitor incident progress, update customers proactively, and close tickets appropriately.
- Promote self-service tools such asMyTravelportto customers.
- Identify trends and recurring issues to help improve processes and customer satisfaction.
- 2+ years experiencein a Travel Agency, GDS, or Airline environment.
- Extensive GDS knowledge Galileo preferred (Apollo also considered).
- Experience in a multi-channel customer support environment (calls, chat, email, online).
- FluentEnglish skills(written and spoken).
- Strong problem-solving skills, attention to detail, and customer focus.
- Ability to communicate clearly, empathetically, and professionally.
Why Join Travelport
We are:
- A diverse, inclusive, and collaborative workplace.
- Committed to eliminating inequality and unconscious bias.
- Focused on creating a supportive environment where every employee can thrive.
What we offer:
- Hybrid work model.
- Base salary of 600,000.00 PHP + 5% bonus.
- Generous holiday allowance + Christmas office shutdown.
- Comprehensive medical and life insurance.
- Monthly flexible benefits allowance for meal vouchers, gift cards, courses, travel discounts, and more.
- Quick and hassle-free process apply in just a few minutes.
- Equal opportunity employer: all applications assessed solely on skills and abilities.
- We provide reasonable accommodation for individuals with disabilities during application, interview, and employment.
Your journey at Travelport starts here.
Spotlight- Course reimbursements, Joining bonus, Performance bonus