Transport operations manager

Job Description

• Reports directly to the Transport Manager.
• Provides quality and efficient service to internal and external clients through the daily supervision of coordinators and OFII subcontractors. Which includes but not limited to solving issues and challenges of the group.
• Supports to achieve the section’s objectives, KRA and KPI.
• The position exists to support the Transport Manager in developing creative in- land freight solutions through improved services and continue building a good relationship both to internal and external clients and subcontractors.

• Manage internal/external customer relationships and ensure standards are achieved and continuously improved.
• Manage the transport financials pertaining to trucking costs and others related to transport.
• Manage and lead the coordinators in their day to day operations.
• Ensures that each coordinator executes their duties and responsibilities well.
• Ensures that the coordinators respond to client calls and emails on time and a knowledgeable manner.
• Ensures that the coordinators provide accurate reports, documents and information required by the clients.
• Appropriately manage all transport human and equipment resource requirements.
• Ensure all company policies and procedures are adhered to, including transport operations SOPs and SLAs.
• Professionally represent the company in all forums (meetings, seminars, courses etc).
• Manage transport housekeeping standards, ensuring high quality cleanliness.
• Liaise with internal / external clients as required.
• Attend out of hours call-outs as required.
• Completion of reports / administration functions as required
• Perform tasks that maybe assigned from time to time such as Special Projects and other that the Transport Manager may delegate.
• Handles all billing transactions relative to trucking operations and subcontractor collections. Mediate between internal clients and Accounting in terms of coordination and reconciliation of billings and other financial concerns (AR, collections, SOA, Invoices, etc.)
• Determine and analyse transport operations metrics and gaps
• Recommend improvement plans

Qualifications/Requirements

• At least 5 years of work experience. Familiar with land transportation network with experience in consumer (B to B) model an added advantage.
• Experience in domestics freight and transport operations
• Experience in sourcing, negotiating and operations of either in house or contract transport an added advantage
• Energetic, charismatic and has a flair for problem solving, influencing, coaching and a natural business acumen.
• Process oriented, Proven track record in logistics fleet management an added advantage
• Degree/ Diploma in Logistics or equivalent experience in the same field an added advantage. Comprehensive work experience can be considered in the absence of related qualification.
• Computer Literate and comprehensive knowledge/skills in Microsoft Office (Excel, Word and Power Point) needed.
• A thorough understanding of supply chain processes
• Necessary Technical / Functional Skills
• Excellent verbal and written communication skills
• PC software skills (word, excel as a minimum)
• Resource management skills (both human and equipment)
• Planning, organizing, and delegation skills oral and written communication skills

Work location

CITY OF MANILA, NCR, FIRST DISTRICT

Remarks

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