Technical Support III (Javascript/SaaS)

Start Date: ASAP

• Handling complex technical issues/escalations over Zoom, email, and phone
• Helping to configure clients’ accounts & streaming setups to ensure maximum event success
• Managing a queue of web design requests from our enterprise clients
• Providing day-of-event support to our enterprise clients (Amazon, Salesforce, Google, etc.)
• Working cross functionally with our Product, Engineering, and Customer Success teams to achieve clients’ desired end goals

• 3+ years experience in a successful customer support role in a B2B SaaS company with clear progression of roles & responsibilities.
• Technical background: you have experience troubleshooting APIs, complex integrations, and web design issues.
• You may not code every day, but you’re well-versed in HTML, CSS and Javascript.
• Familiarity with Chrome, Safari, or Firefox web developer tools, APIs and error logs to diagnose and troubleshoot client issues both with their network and software.
• Familiarity with Zendesk, Salesforce Service Cloud, & Jira.
• Ability to manage multiple competing priorities with a sense of urgency.

• Full time employees
• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space
• Free lunch provided daily

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/OUzO-ednP0_Vhb0wpTPvO

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