Retail Media Operations Sr. Analyst

JOB SUMMARY

Your clients are a mix of 3P marketplace sellers and 1P brand suppliers, and you will be the person they rely on to get set up, stay live, and see results.

1. Advertiser Onboarding & Platform Support

• Guide new advertisers (3P sellers and 1P suppliers) through the retail media platform, from account setup to first campaign launch.
• Provide hands-on support for self-service advertisers navigating the platform independently, troubleshooting issues and answering how-to questions.
• Manage campaign setup and configuration in the ad platform back office for advertisers on managed service arrangements.
• Maintain accurate advertiser records, campaign trackers, and onboarding documentation.

1. Campaign Monitoring & Optimization

• Monitor active campaigns daily, tracking spend, impressions, clicks, ROAS, and other key metrics against targets.
• Identify underperforming campaigns early and recommend concrete adjustments: bid changes, creative swaps, targeting refinements, or budget reallocations.
• Escalate anomalies or platform issues promptly to the Retail Media Head with context and a recommended path forward.
• Build and maintain a cadence of performance reporting for both internal review and advertiser-facing updates.

1. Advertiser Relationship Management

• Serve as the primary point of contact for assigned advertisers on day-to-day operational and performance queries.
• Run regular business reviews (BRs) with advertisers on a managed-service contract: present performance data, discuss results vs. targets, and align on next steps.
• Communicate clearly and professionally with clients of varying levels of digital advertising fluency, from first-time advertisers to experienced media buyers.
• Build trust with advertisers by being responsive, reliable, and honest about what’s working and what isn’t.

1. Sales Support (Optional)

• Support the Retail Media Head in pitching retail media products to prospective advertisers, both 3P sellers and 1P suppliers.
• Assist in preparing pitch decks, rate cards, and case studies that make the value of Landers’ retail media offering tangible and compelling.
• Flag upsell or expansion opportunities within the existing advertiser base and surface them to the Retail Media Head.

1. Operations & Process Management

• Own the operational rhythm of retail media: maintain trackers, manage the advertiser pipeline, and ensure nothing falls through the cracks.
• Help design and document SOPs for advertiser onboarding, campaign management, and performance reporting as the function scales.
• Coordinate with internal teams (Seller Success, Tech, Finance) to resolve advertiser issues that require cross-functional input.
• Support billing and settlement coordination for retail media campaigns in line with finance processes.

JOB QUALIFICATIONS

• 2-3 years of experience in digital advertising operations, account management, or a related field, ideally within ecommerce, marketplace, or retail media environments.
• Hands-on experience with at least one ad platform (e.g. Google Ads, Meta Ads Manager, or a marketplace ad console). Experience with Mirakl Ads or similar retail media platforms is a strong plus.
• Background in client-facing roles: comfortable presenting data, handling day-to-day coordination.

• Detail-oriented and organized. You catch errors before they go live, keep your trackers clean, and don’t let follow-ups slip.
• Moderately technical. You’re comfortable in ad dashboards, can read performance data critically, and aren’t intimidated by a platform back office.
• Client-comfortable. You can hold a professional conversation with a brand manager or a marketplace seller, explain ad performance clearly, and come prepared to every BR.
• Proactive. You don’t wait to be told a campaign is underperforming. You spot it, analyze it, and bring a recommendation.
• Collaborative and organized. You’re Joanne’s right hand, which means you’re the person who makes sure nothing is missed and the operation runs smoothly every day.

Work Arrangement:

This role follows a hybrid work model, requiring two (2) days onsite at our Aseana City, Parañaque office and allowing three (3) days work from home each week

About Us:

SnapMart is the Philippines’ fastest growing and leading online grocery platform, offering end-to-end eCommerce tailored solutions for its partners (https://landers.ph) to provide our customers with an unparalleled selection of fresh food, household essentials delivered to your door in the 2h delivery window of your choice.

Our Landers Superstore app is now available for download on the App Store and Google Play! Download and order now!

We are looking for superstars to join now our customer-employee-technology and data-driven family!