SLI Project - Quality Assurance

Job Summary

The Quality Assurance Staff is responsible for monitoring and evaluating the quality of telecommunications installation, repair, and customer service processes. The role ensures compliance with company standards, identifies areas for improvement, and works closely with Operations to enhance service quality and customer satisfaction.

• Conduct quality audits on field installations, repairs, and service activities.
• Monitor compliance with company policies, procedures, and quality standards.
• Prepare quality audit reports and provide feedback to Operations.
• Identify trends, root causes, and recommend corrective actions to improve performance.
• Coordinate with field teams and supervisors to address quality issues.
• Maintain accurate quality records and documentation.
• Support continuous improvement initiatives and perform other related duties as assigned.

• Bachelor's degree in Engineering, Information Technology, Business Administration, or any related field.
• At least 1 year of experience in Quality Assurance, Operations, or the telecommunications industry is an advantage.
• Knowledge of FTTH, broadband, or telecommunications operations is an advantage.
• Proficient in Microsoft Office (Excel, Word, and Outlook).
• Strong analytical, problem-solving, and communication skills.
• Detail-oriented and able to prepare accurate reports.
• Must have a valid Professional Driver's License and be able to drive a 4-wheel vehicle (manual and/or automatic transmission).
• Willing to work onsite in Naga City and travel to field sites as needed.