Compliance Management Analyst
Alorica Quezon City Full-time
About the role
As a Compliance Management Analyst at Alorica Teleservices, Inc., you will play a crucial role in ensuring the company's operations adhere to all relevant laws, regulations and internal policies. This is a full-time, onsite position based in Quezon City, Metro Manila, with a graveyard shift schedule.
What you'll be doing- Monitoring and auditing daily business activities to identify potential compliance issues or risks
- Developing and implementing compliance policies, procedures and training programs to promote a culture of ethical conduct
- Conducting regular compliance reviews and providing detailed reports to management
- Collaborating with cross-functional teams to address any compliance-related concerns or gaps
- Staying up-to-date with changes in relevant laws, regulations and industry best practices
- Assisting with internal and external compliance audits and investigations
- Providing guidance and support to employees on compliance-related matters
- Minimum of 3-5 years of experience in a compliance, risk management or audit role, preferably in the call centre or customer service industry
- Strong understanding of compliance frameworks, regulations and best practices applicable to the call centre and customer service industry
- Excellent analytical and problem-solving skills with the ability to identify and mitigate compliance risks
- Effective communication and interpersonal skills to collaborate with various stakeholders
- Proficiency in data analysis, reporting and presentation
- A proactive, detail-oriented and solution-driven approach to work
- Bachelor's degree in Business, Compliance, Risk Management or a related field
- Competitive salary and performance-based bonuses
- Comprehensive health, dental and life insurance coverage
- Opportunities for career advancement and professional development
- Flexible work arrangements and work-life balance initiatives
- Employee discounts and perks
- A supportive and inclusive work environment
About us
Alorica Teleservices, Inc. is a leading provider of customer experience solutions, serving a diverse range of industries. With a global presence and a strong focus on innovation, we are committed to delivering exceptional service and creating value for our clients.Join our team and be a part of our mission to redefine the customer experience.
Apply now to become our next Compliance Management Analyst!
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