IT.Junior VDI Administrator

Job Description

Junior VDI Administrator

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community. A career at Citco isn't just a job - it's an opportunity to excel in an environment that genuinely supports your personal and professional development.

The Junior VDI Administrator will also be responsible for evaluating new technologies and participating in proof of concepts and working with the wider IT team to ensure project deadlines are met. This position reports to the Global VDI Manager and is a key position within the Infrastructure Services (IS) group which is responsible for providing technical support to Citco business groups

• Support our VDI installations, where necessary providing level 1 and level 2 support to our operations teams (End users)
• Assist with the migration of staff from physical to virtual desktops in Microsoft Azure on VMware Horizon Cloud.
• Lead exercises to troubleshoot and optimize our VDI environments
• Coordinate the input of service providers and partners to ensure delivery and support of key systems
• Partner with applications, platform, infrastructure and applications teams to design and build environments to best deliver our business functionality across the company
• At all times maintain the compliant status of our systems - ensuring the maintenance of the qualified state of all appropriate systems and compliant practices throughout the applications portfolio
• Liaise and partner extensively with the various support functions in the successful transition of developed solutions into BAU running mode
• Strong partnership with Wintel admin team as VDI sits on the wintel infrastructure
• Diagnose and resolve software and hardware incidents, requests and coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications.
• To take ownership of issues by carrying out incident analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• To accurately record, update and document incidents and requests in the Service Desk ticketing system.
• To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate and professional manner.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

About You

Mature communicator, with the ability to effectively convey information of a technical nature to non-technical audiences.

• Experience working in a VMware environment.
• Experience supporting the VDI infrastructure in a customer focussed or client centric environment
• Experience with VMware desktop and application virtualization in support of shared service and virtualized desktop solutions
• Desired - Experience with virtual imaging, packaging and automated software distribution tools and qualities.
• Desired - Assisting in VDI rollouts
• Desired - Experience with VMWare horizon view (6/7) & thin client/VDI laptop hardware configuration
• Proactive, enthusiastic and ambitious
• Good team worker
• Excellent problem solving skills
• Excellent customer service skills
• Excellent verbal and written communication skills Education
• Bachelor's degree or technical qualification prevalent to the position

What We Offer :

• A challenging and rewarding role in an award-winning global business.
• Opportunities for personal and professional career development.
• Great working environment, competitive salary and benefits, and opportunities for educational support.
• Be part of an industry leading global team, renowned for excellence.

Remuneration:

A highly competitive salary package will be awarded the successful candidate.

Confidentiality Assured .