Back Office Support - Non Voice (Minimum 6 months BPO Experience)
OfficePartners 360, Inc. Cebu
OP360 Cebu is rapidly growing and seeking enthusiastic and customer-focused individuals to join our dynamic team as Back-Office Support Associate. Based in the vibrant city of Cebu City, Cebu, you will be the voice of our company, delivering exceptional service and support to our valued customers.
What we offer:
- Competitive salary
- HMO Coverage starting on your first day of work
- Internal Career Growth
- Equal Opportunity Employer
- Dedicated to creating a positive and rewarding work environment for our employees
- Our commitment to employee well-being is evidenced by our range of wellness initiatives and a focus on work-life balance.
Job Summary:
As a Back-Office Support Associate, you’ll be responsible for analyzing and responding to email inquiries, addressing consumer concerns, and resolving issues related to cashback discrepancies and missing rewards.
Key Responsibilities:
- Respond to email inquiries promptly with clear and effective communication.
- Investigate and resolve cashback and missing reward discrepancies.
- Troubleshoot issues by identifying root causes and providing accurate solutions.
- Manage and streamline workflows to ensure efficient case handling.
- Segment tasks to improve service delivery and meet consumer needs.
- Advocate for consumers by ensuring a smooth and hassle-free experience.
Qualifications:
- Minimum 6 months BPO work experience
- At least High School Graduate.
- Strong written and verbal communication skills
- Ability to multitask and work efficiently in a fast-paced environment
- Detail-oriented with a customer-focused mindset
Ready to be part of a dynamic team?
Apply now and join our team as we continue to provide exceptional service and support to our customers.
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