Telecom Systems Engineer - Manila

Job Description

Ready to join Accenture’s team of empowered people? We’re looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we’d love to hear from you!

In adherence to Accenture’s process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application.

Roles and Responsibilities:

• Install, set up, remove, and store telephone handsets.
• Manage phone system setups for new store openings.
• Provide comprehensive support for telephone hardware, including conference room phones, headsets, and MCS Cisco hardware.
• Support and troubleshoot software including Jabber Soft Phone, CallManager, and Unity Voicemail.
• Address and resolve user-reported issues such as dial tone problems, inability to make calls, and poor call quality.
• Manage and support analog devices, including VG310 port resets, ATA187 devices, retail paging, and POS dialing systems.
• Administer E911 services, including ELIN programming and alerting.
• Manage MS Team Voice by assigning DIDs, handling user requests, and troubleshooting call quality.
• Oversee DID number assignments, call routing, and abbreviated dialing configurations.
• Provide dedicated support for conference room phones, including troubleshooting, moving, and setup.
• Maintain and troubleshoot SIP trunks, including monitoring and call routing management.

Job Qualifications:

• Proven experience with installing and setting up telephone handsets and systems.
• Strong knowledge of Cisco Unified Communications, including CallManager, Unity Voicemail, and MCS hardware.
• Experience with softphone solutions like Jabber.
• Proficiency in managing analog voice gateways and devices (e.g., VG310, ATA187).
• Experience with E911 programming and alerting protocols.
• Demonstrated ability to administer and support Microsoft Teams Voice.
• Solid understanding of DID management, call routing, and SIP trunking.
• Excellent troubleshooting skills with the ability to diagnose and resolve call quality and connectivity issues.
• Experience providing support for various endpoints, including conference phones and headsets.

Additional Requirements:

• The candidate should have minimum 2-5 years of experience in Enterprise IP Telephony
• This position is based at our Manila office