Customer Service Representative- Telco Account

About the role

Join the growing team at Talent Outsourcing Channel Solutions' and work as a Call Center Agent for one of our leading telecommunication (TELCO) clients in our Cagayan de Oro office. In this full-time position, you will be responsible for providing exceptional customer service and support to our TELCO customers.

• Answering inbound calls from customers and addressing their inquiries, concerns, and requests in a timely and professional manner
• Troubleshooting technical issues and guiding customers through problem resolution
• Upselling and cross-selling additional products and services to enhance the customer experience
• Maintaining accurate records and documentation of all customer interactions
• Contributing to the continuous improvement of customer service processes and procedures
• Adhering to all quality and compliance standards set by the company and our TELCO client

• At least HS Grad (old curriculum) / SHS Grad with 6mos. or without BPO experience
• Previous experience working in a call center or customer service role, preferably in the telecommunications industry
• Strong communication and active listening skills, with the ability to empathise and provide a positive customer experience
• Excellent problem-solving and critical thinking skills to effectively handle customer inquiries and issues
• Basic computer and technical skills to navigate customer service platforms and systems
• Fluency in both English and the local language (Cebuano)
• A customer-centric mindset and a genuine passion for providing outstanding service

• Competitive salary and attractive benefits package, including health insurance and retirement plans
• Opportunities for career advancement and professional development
• A dynamic and supportive work environment with a focus on work-life balance
• Regular team-building activities and social events to foster a strong company culture